Navigating Workplace Communication and Interdisciplinary Relationships

This lecture will provide in-depth information on navigating communication in the workplace, managing interdisciplinary relationships, and preventing burnout.

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Course curriculum

    1. Video Course

    1. Evaluation

Course Details

  • $18.00
  • 1 hour of video content
  • Presented by Jonathon Kitchens BSN, RN, CCRN

About the course

1.0 contact hour (CE credit)
Expiration date: October 6, 2027

This lecture will provide in-depth information on navigating communication in the workplace, managing interdisciplinary relationships, and handling patient concerns:

  • Interdisciplinary communication

  • Common models of communication

  • Hospital hierarchies and transmission of information

  • Emotional intelligence and listening with empathy

  • Respectful communication with colleagues and patients

  • Progress plans with patients

  • Service recovery and de-escalation of issues

  • Role clarity and navigating team dynamics

  • Burnout prevention and job satisfaction


Learning Outcome
The learner will report this educational activity provides information that improves, supports, or causes a change in their practice.

This nursing continuing professional development activity was approved by the Northeast Multistate Division Education Unit, an accredited approver by the American Nurses Credentialing Center’s Commission on Accreditation.

To obtain CE credits, learners must complete 90% of the lecture. Partial credit will not be granted. Learners will receive a CE certificate upon completion of the lecture and submission of a course evaluation form. 

Commercial Support
There is no commercial support for this lecture. 

Conflict of Interest
The presenter declares no conflicts of interest.

Instructor

Jonathon Kitchens

BSN, RN, CCRN

Jonathon Kitchens BSN, RN, CCRN has more than 13 years of critical care and emergency room nursing experience and is pursuing his family nurse practitioner and doctorate of nursing practice degrees at Columbia University. With nursing experience in trauma, triage, and critical care settings, he is working towards an advanced practice degree to continue providing care to the community. Though his background has included many clinical settings, he has always gravitated towards the role of educator, working as a preceptor for those new to nursing or new to critical and emergency care, as well as a mentor in his academic role at Columbia University. Jonathon is passionate about the comprehensive professional education of nurses that goes beyond clinical skills including communication, emotional intelligence, leadership development, and effective educational skills for patients and professional development.